Refund and Cancellation Policy

• Free. A small starting allotment of credits, at no cost, so you can try UpGrow.
• Pro. A monthly subscription at 15 dollars per month that renews automatically.
• Pay-as-you-go. A one-time purchase of credits, 9 dollars for 60 credits, with no subscription.
• BYOK. Bring your own model provider keys; you are billed by those providers, not by us, for the AI usage.

A Pro subscription renews automatically at the start of each billing period using your saved payment method through Polar, until you cancel. We will charge the then-current price for the plan. If a price changes, we will give you notice before it applies to your renewal.

You can cancel your subscription at any time from your billing settings. When you cancel, your subscription does not renew again, and you keep Pro access until the end of the period you have already paid for. After that, your account moves to the free tier. Canceling does not, by itself, trigger a refund for the current period.

If you cannot reach your billing settings, email support@webotechstudio.com and we will help you cancel.

Credits are consumed as you generate proposals and related research. A purchased credit does not expire while your account is open; it stays in your balance until you use it. Because credits unlock AI generation that we pay model providers to run, a credit is consumed the moment a generation is produced.

We want billing to feel fair. Here is how we handle refunds:

• Credits already spent are non-refundable, because the generation they paid for has already been delivered.
• Accidental or duplicate charges. If you were charged twice, or charged by mistake, contact us within 14 days and we will refund the duplicate or erroneous charge.
• Non-delivery. If you paid but a technical fault on our side prevented you from getting what you paid for, contact us within 14 days and we will make it right with a refund or credit.
• Subscriptions. If you cancel right after an unintended renewal and have not meaningfully used the new period, contact us within 14 days and we will consider a good-faith refund.

Where the consumer law of your country gives you stronger refund rights, those rights still apply.

Email support@webotechstudio.com from the address on your account. Tell us what you were charged for and what went wrong, and include the date of the charge. We aim to respond within a couple of business days. Approved refunds are returned to your original payment method through Polar.

If something looks wrong with a charge, please contact us first. We can almost always resolve it faster than a bank dispute. Opening a chargeback without contacting us may lead to your account being suspended while the dispute is reviewed.

Questions about billing, cancellation, or a refund? Email support@webotechstudio.com, or see our contact page.